Frequently Asked Questions

We try to make our products as easy to use as possible, but we know you may need some assistance. Check here first before submitting a support request.

Below you will find frequently asked questions about all of our products. If you can't find your answer here, please go to our support page to submit a help ticket.

I've purchased SignMyPad and I do not see my PDFs in the list - it's just blank!!

SignMyPad and SignMyPad Pro will not automatically find your PDFs. You must send them to the application.

    In iOS:
  1. Tap the PDF from mail, or DropBox.
  2. Tap the "Open In" button and choose SignMyPad.
  3. The PDF will automatically open in SignMyPad.
  4. Make your changes, and click Save. That PDF will now show in the PDF list.
    in Android:
  1. Tap the PDF from mail, or DropBox.
  2. In the "Complete action using" window and choose SignMyPad.
  3. The PDF will automatically open in SignMyPad.
  4. Make your changes, and click Save. That PDF will now show in the PDF list.
How do I delete a PDF from SignMyPad or SignMyPad Pro.

For iOS: "Right-Swipe" across the PDF to see the Delete button.

For Android: Tap and hold the PDF to see options, one of them will be Delete.

How do I e-mail/send to DropBox a PDF I have already signed.

For iOS: Tap the PDF from the List and tap the Upload button

For Android: Tap and hold the PDF to see options, from there you can Email or send to your DropBox.

How do I back-up my PDF's in SignMyPad for iOS

SMP File Backup Movie

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How do I add multiple Twitter accounts in HomeBase.

In HomeBase click the Accounts button. There is an Add Account button. If you click that button you will be brought to the Twitter log in page. If your account already shows up - click the Sign Out link on the upper right side. This will sign you out of twitter so you can log in again. HomeBase will then see you are logged into multiple accounts.

What are the ports I need to know for BlackBook.

For BlackBook Client connecting to BlackBook Server: 10210

For CardDAV connecting to BlackBook Server: 10211